Exchanges
What is your exchange policy?
In case you are not in love with what you have purchased, we allow exchanges done in store only. You can visit our Nere store at, or exhange via any Strandbags store near you, and they will be able to assist you. Here is our store locator to help you find stores near your area. Unfortunately, we do not allow exchanges done via Australia Post.
How do I exchange if I purchased online?
If you wish to exchange an item you have purchased online, please visit our store at, or exchange via any Strandbags store near you. You can locate your nearest Strandbags store by clicking here. Please note we cannot facilitate an exchange when returning via post.
How do I exchange if I purchased in store?
If you wish to exchange an item you have purchased in store, please visit our store at, or via any Strandbags store near you. You can locate your nearest Strandbags store by clicking here.
What is your returns policy?
Suppose you are not completely satisfied with your purchase. In that case, you can return the items within 30 days of receipt by visiting our store, via any Strandbags store or via Australia Post. If you chose to return the item via post, we are unable to refund the cost of postage and packing of an unwanted or unsuitable purchase(s). In returning items, please ensure that the item is in its original condition with all tags attached.
How do I return items if I purchased them in store?
Suppose you are not completely satisfied with your purchase. In that case, you can return the items within 30 days of receipt by visiting our store, via any Strandbags store or via Australia Post.
You must have proof of purchase and the credit card used to make the purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.
Return Item In Store
You can visit our store or any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient Strandbags store for you to return your items if you can't make it to our Melbourne store.
Return Items Via Australian Post
Please complete all relevant details on the Returns Slip, including the reason for the return.
Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
Either get a certificate of posting or use a tracked service because you are liable for this purchase until it is returned to us. The Certificate of Posting should be kept in a safe place as it bears a unique reference number used to trace your parcel should it fail to be delivered to us.
Wait for up to 14 business days for your return to be processed.
Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.
How do I return items if I purchased them online?
Items purchased from our online store can be returned in store or to any Strandbags stores within 30 days of receipt. You must have proof of purchase and the credit card used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.
Return Item In Store
You can visit our store or any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient store for you to return your items.
What if the item is faulty?
If your items purchased are faulty, please bring the item(s) in store or to any Strandbags store where the staff will be able to assess the fault and find a suitable form of redress. You can find your nearest Strandbags store by clicking here.
Delivery
Christmas Delivery and Cut off Dates
Order by Sunday 17th December with Standard Delivery*
Order by Friday 22nd with Click and Collect*
Please note: Due to public holidays during this period, shipping delays may occur. We appreciate your understanding and assure you we're working diligently to minimise any inconvenience.
*dates are based on items ordered being in stock
How do I change my delivery address?
If you have entered the incorrect address on your order, please let us know by contacting us at customercare@neretravel.com.au, and our team will handle the amendments. If your order has already been shipped, please note that amending your order address may cause further delay.
Do you ship internationally?
Sorry, we do not ship internationally. We only deliver to mainland Australia and Tasmania presently.
How long will my delivery take to get to me?
We would like you to receive your order as quickly as possible. Usually, the esitmated time of delivery depends on where the recipients address is located.